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Shipping Policy

SHIPPING WORLDWIDE

We now ship to over a 230 countries worldwide. Register with us to receive updates on shipping, promotions and other related information.

SHIPPING INFORMATION - INDIA

We offer free shipping in India. However, orders under COD will be charged a flat rate of INR 350.

The orders cannot be shipped to PO boxes or military addresses, rural domestic addresses require one or more additional days to deliver. Orders requiring any customization will require additional time and will be shipped in 10 working days.

For shipments delivered outside Jaipur, the customer's state may charge an OCTORI Duty on the top of the price of the item. These charges are beyond our control and can't be reimbursed.

Domestic customers are responsible for any OCTORI Duty charged by your state government. We are unable to predict which shipments will be assessed these fees or the amount of the fee that may be charged. In cases of refusal, either the cost of the goods or return service costs will be assessed.

DELIVERY METHOD:

Orders shipped are delivered within 7-10 business days. In rare cases, a slight delay might be caused due to any govt. interventions or natural causes, etc.

SHIPPING CHARGES:

Standard Shipping - We offer free shipping in India. However, orders under COD will be charged a flat rate of INR 350.

PLEASE NOTE:

Orders delivered to remote areas might have an additional charge

Orders to Jammu & Kashmir and North Eastern states might have additional charges and might take longer than usual to get delivered.

SHIPPING INFORMATION - INTERNATIONAL

DELIVERY METHOD:

International shipping charges are mentioned on our website. Shipping charges and transit time will vary, depending on the location. All international packages are shipped via DHL / Aramex. All transit times are Monday to Saturday. International delivery cannot be guaranteed within a time frame due to customs.

*Prices do not include custom duty

Please Note: VAT, duties and taxes will be applicable as per your country's regulations and are to be borne by the customer. These charges will be billed separately to you by the courier company at the time of delivery.

Shipping Charges are based on shipping destination and weight of your parcel. Shipping companies determine shipping charges based on the package weight, customs clearance and various other factors. We are unable to advise the duty amount. For more information, please write to us on customercare@fortunecharmsinc.com.

IMPORTANT SHIPPING INFORMATION

Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization. Estimated delivery times are to be used as a guide only and commence from the date of dispatch.

We are not responsible for any delays caused by natural calamities and unavoidable circumstances.

We are unable to redirect orders once items have been dispatched.

All orders require a signature and proof of ID upon receipt of order.

Currently, each order may be shipped only to a single destination address. If you wish to ship products to different addresses, you shall need to place multiple orders.

We make our best efforts to deliver each item in your order within 7 working days of your placing the order, inclusive of processing time. However, in some cases, we may take longer, to ship the order as we may have to produce/procure it.

While we shall endeavor to ship all items in your order together, this may not always be possible due to product characteristics, or availability.

To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.

If you believe that the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our help desk +91-7229888044 or email us at customercare@fortunecharmsinc.com, mentioning your order reference number. We shall try our best to ensure that a replacement delivery is made to you at the earliest.

All shipments are fully insured and require a signature and proof of ID confirmation from the recipient.